Frequently asked questions

Who are we?

We are a collective group of individual mental health counselors who have come together with the shared mission of fostering a safe and nurturing environment where individuals can explore their innermost thoughts, emotions, and experiences, and embark on a transformative path towards healing and self-discovery.

Presence of Therapy Dogs:

 To provide additional therapeutic options for clients, Kaleidoscope Counseling Group regularly uses therapy dogs.

 All Therapy Dogs are being supervised by a handler and member of Kaleidoscope Counseling Group. Therapy Dogs work with children, adolescents, and adults under the supervision of the on-duty handler. Our Therapy Dogs are groomed daily and are regularly seen by professional veterinarians ensuring proper health, wellness, and disposition. Things to know about Therapy Dogs:

  • The on-duty handler accompanies all Therapy Dogs around the Clinic. Clients are not allowed to be alone with therapy dogs for the safety of all involved.

  • If you are afraid of dogs, have allergies to dogs, have an auto-immune disease, have cancer or going through cancer treatment, or have respiratory problems, please let the staff or your counselor know immediately.

  • Please treat the Therapy Dogs gently (e.g., no hitting; pulling tail, hair, ears; yelling or any other actions that may cause the dogs to become uncomfortable and/or jeopardizing their safety).

  • If at any time, our Therapy Dogs show signs of distress, irritation, or fear, then they will be removed from the situation by the on-duty handler.

  • Just like people, dogs too, sometimes do not want to participate in an activity or may not like to interact with a person. In such events, please respect the therapy dogs’ space following all handler instructions.

Risks associated with Therapy Dogs:

  • Animals, like humans, can get anxious, scared, or irritated among other emotions; however, their responses to these emotions are not always the same as humans. If therapy dogs respond in an unsafe manner to an uncomfortable situation, the on-duty handler will remove the Therapy Dog(s) from the situation.

Therapy Dogs are groomed daily, including the maintenance of their nails. To avoid injury, clients are asked not to play directly with the paws of Therapy Dogs.

 

How do I choose the right counselor?

Your connection with your counselor plays a crucial role in the counseling journey. Each counselor specializes in addressing certain issues and employs distinct approaches tailored to those concerns. Explore the profiles of our providers and select the counselor who resonates with you. Additionally, visit their individual websites for further insight. If you find someone who captures your interest, reach out to them directly to arrange a consultation.

How much do sessions cost? And do you take insurance?

Some of our providers are in network with some insurance panels. This may be listed on their individual provider page. If it is not, please contact the provider directly regarding participation on insurance panels. We have provided some general guidelines and information around insurance benefits for behavioral health services below:

Insurance is an agreement between you and your insurance company as to how your counseling will be paid for. This benefits agreement can usually be found either on the website of your insurance carrier or by calling the number on the back of your insurance card.  Insurance may cover some or all of the cost of therapy. Please call the number on the back of your insurance card to verify your behavioral health benefits. It is helpful to ask the following questions:

  • Do I have mental health insurance benefits?

  • What is my deductible and has it been met?

  • How many sessions per year does my health insurance cover?

  • What is the coverage amount per therapy session?

  • Is approval required from my primary care physician

In Network 
In-network means that your counselor has contracted with your insurance company to provide services for a contracted rate. If your counselor is in-network with your insurance, they will file claims for your insurance company, and you are responsible for copays and deductibles as they are determined by your insurance company.  We are in-network with a few insurance panels and are able to accept insurance with those panels. Please check with your counselor regarding participation on panels.

Out of Network 
Out of Network means that your counselor does not have a contract with your insurance company. If your counselor is out of network then you will be responsible for payment for your session at the time of service. Your counselor will give you a form called a “superbill”. A superbill is simply a specialized invoice that you can file with your insurance carrier to be reimbursed for some of the cost of your counseling session. In some cases, your counselor is able to file out of network claims for you as a courtesy to you. In this case, you will need to pay for the full cost of your session at the time of service, and your counselor will file the claim for you rather than using a superbill.

How do I schedule an appointment?

Each counselor at Kaleidoscope Counseling Group maintains their own schedule, we do have a receptionist that can assist with scheduling. Please contact us at 316-302-5083 or the “Contact Us” button at the top of the page to find out which appointment days and times the provider you are interested in currently has available.